SIFCO will not accept return of goods for credit without prior approval being arranged through our customer services representative or manager, and then only within 7 days of supply. If goods are returned to SIFCO Warehouse insufficiently packaged and sustain damage because of this, they will be returned and credit will not be processed.

For resellers, a 5% handling fee (minimum $8 plus GST) will be charged on all goods returned for credit. If these goods were originally part of a freight free shipment, they will be credited less the freight cost.

SIFCO will replace any goods incorrectly delivered to you, only with our prior approval, provided that the incorrectly delivered goods are returned in an undamaged state to our warehouse from where they were sent, within 30 days of delivery.

Should a package be received in damaged condition, please make sure you or your staff sign for it as damaged. You will then be in a position to make a written claim from the carrier.